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Store Policy

Customer Care

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At ellozia.com, our community comes first. Whether you have a question about a specific colorway, need help tracking your delivery, or want to make a fast exchange, our dedicated support team is here to assist you every step of the way.
We aim to respond to all inquiries within 12–24 hours (usually much faster on business days).
How Can We Help You Today?
📦 Tracking & Deliveries

  • When will my order ship? If placed before 3:00 PM (GMT), your order dispatches today!

  • Standard Delivery: Orders typically arrive within 7 to 10 business days. You will automatically receive an email with your tracking link as soon as your parcel leaves our facility.

Privacy & Safety

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Your privacy is incredibly important to us. We only collect the essential information required to safely process and deliver your orders.

  • Data Security: We never sell, rent, or share your personal data, email, or payment information with third-party marketing companies.

  • Communications: By providing your email or phone number at checkout, you consent to receive transaction updates (order confirmation, tracking). You can opt-in or out of our marketing newsletters at any time.

Pricing, Taxes & Duties

  • Currency: All prices listed on our website are processed in British Pounds (GBP / £) unless specified otherwise via currency selectors.

  • No Hidden Fees: The price you see at checkout is the final price you pay.

Payment Methods

Payment Methods

  • We accept all major credit/debit cards via Stripe, PayPal Express, and buy-now-pay-later with Clearpay.

  • Rest assured, your payments are 100% encrypted and secure. Eligible refunds are fully processed back to your original payment method within 7 business days post-inspection.

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